Privacy Policy

1. Introduction

Welcome to Aido AI's Privacy Policy. This policy describes how Aido AI ("we," "us," or "our") collects, uses, and shares information about you when you use our mobile application and related services (collectively, the "Service").

By using Aido AI, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information to provide and improve our Service to you:

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect information such as your email address, username, and authentication credentials (Google Sign-In, Apple Sign-In, or anonymous authentication)
• Profile Information: Any additional information you choose to provide in your profile
• Chat Content: Messages, prompts, and conversations you have with our AI characters
• Feedback and Support: Information you provide when contacting customer support or providing feedback

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Features used, time spent in the app, interaction patterns, and preferences
• Log Data: IP address, access times, app crashes, and system activity
• Location Data: Approximate location based on IP address (we do not collect precise GPS location)

2.3 Keyboard Extension Data

When you use our keyboard extension:

• Text input for AI processing (only when explicitly requested by you)
• Keyboard usage statistics (aggregated and anonymized)
• Language preferences and autocomplete data

3. How We Use Your Information

We use the collected information for various purposes:

• Service Provision: To provide, maintain, and improve the Aido AI Service
• Personalization: To personalize your experience and provide relevant content and features
• Communication: To send you technical notices, updates, security alerts, and support messages
• Analytics: To understand usage patterns and optimize the Service performance
• AI Training: To improve our AI models and responses (always anonymized and aggregated)
• Customer Support: To respond to your requests, questions, and feedback
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send you promotional content (with your consent, where required)

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We work with trusted third-party service providers who assist us in operating our Service:

4.2 AI Model Providers

Your prompts and conversations are processed by third-party AI model providers (such as OpenAI, Anthropic, Google, etc.) to generate responses. These providers process data according to their own privacy policies.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained until you delete your account
• Chat History: Retained while your account is active; you can delete conversations at any time
• Usage Data: Typically retained for 12-24 months for analytics purposes
• Backup Data: Retained for up to 90 days in backup systems after deletion

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Monitoring for suspicious activity

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can access your account information and chat history within the app. You may request a copy of your data in a portable format.

7.2 Correction and Update

You can update your account information directly in the app settings.

7.3 Deletion

You can delete individual conversations or your entire account. To delete your account, contact us at [email protected].

7.4 Opt-Out of Marketing

You can opt out of promotional emails by following the unsubscribe link in those emails or adjusting your app notification settings.

7.5 Cookie Preferences

You can manage tracking preferences through your device settings and our app settings.

7.6 Do Not Sell My Personal Information

We do not sell your personal information to third parties. If you are a California resident, you have the right to request information about our data practices.

8. Children's Privacy

GPTalk is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

For users between 13 and 18, we recommend parental guidance when using our Service.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Regional Privacy Rights

10.1 European Economic Area (EEA) and UK

If you are in the EEA or UK, you have additional rights under the GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

10.2 California Residents (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

10.3 Other Regions

We comply with applicable privacy laws in all jurisdictions where we operate.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences
• Advertising Cookies: Used to deliver relevant advertisements

You can instruct your device to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

12. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the Privacy Policy of every site you visit.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)
• Displaying an in-app notification

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Data Protection Officer

If you have questions about our data practices or wish to exercise your privacy rights, please contact our Data Protection Officer at:

Email: [email protected]

15. Additional Information

15.1 Automated Decision-Making

We may use automated systems to analyze usage patterns and provide personalized recommendations. You have the right to opt-out of automated decision-making.

15.2 AI Model Interactions

Your interactions with AI models are processed in real-time and may be used to improve model performance. These interactions are anonymized before being used for training purposes.

15.3 Voice Data

If you use voice features, voice recordings are processed for transcription purposes and are not stored permanently unless required for service functionality.